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Thema: Erisin ES7000A - not working volume knob

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    VW Passat B6
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    Erisin ES7000A
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    Standard Erisin ES7000A - not working volume knob

    Some time ago I have purchased Erisin ES7000A via website. Unfortunately, it is not performing as expected:
    Volume knob is not working (it's still possible to regulate volume with remote or by touch screen). I'm pretty sure that this is NOT a mechanical damage, knob failed when navigation program (iGo) and mp3 file were running at once: while listening to navigation I tried to mute the music, but instead the navigation has been muted and radio froze. I reset the device (with 'reset' button) - volume knob is not working since then.
    I tried to reset the radio several times and it didn't help, as well as loading default settings.
    In my opinion this due to faulty Windows software, and it can be solved by uploading it again.

    [Only members can see the link]

    I made reset. (on a corps button of reset)- Not repaired.
    Android - Restoring the factory presets - Not repaired.

    Is there a quick way to restore default settings Windows ? (for example key combination, not by settings->default)
    Maybe will help then ?

    Currently installed:
    FirmWare version:
    MCU : 48DZ130624
    DVD : v04.27
    HMI : v131217ui-15.b

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